REFUND POLICY

a) Medical Hold Policy

If a client experiences a medical issue during training and a licensed doctor advises rest from physical activity for more than one (1) month, the following policy applies:

• All remaining virtual sessions will be placed on hold.
• Once medically cleared, sessions will be resumed and completed in full.
• Due to scheduling constraints, the assigned trainer may be changed.
• A valid medical certificate from a licensed doctor is mandatory.

b) Trainer Discontinuation Policy

• A replacement trainer will be assigned.
• If not satisfied, the client may request a refund for unused sessions only.

c) Refund Request Process

All refund requests must be submitted via email to:

📧 support@moveandmotion.in

The email must include:

• Registered name
• Order number or payment reference
• Reason for refund request

d) Refund Processing

• Refunds will be processed to the original payment method.
• Refunds will be completed within 7 business days after approval.
• Move & Motion reserves the right to review and validate claims.

e) Additional Notes

• Refunds apply only to unused sessions.
• Completed or missed sessions are non-refundable.
• Feedback during refund process is appreciated.